Customer Service

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders

Shipping & Delivery

No P.O. Boxes please. Physical Addresses Only!

We ship to APO/FPO addresses.

FREE UPS STANDARD SHIPPING on orders of $100 or more.
2 Business Day and Next Business Day orders must be received by 2:00 EST (Monday - Friday are considered Business Days)Available on in-stock items only.
Shipping Outside Continental U.S. Order being shipped to Alaska, Hawaii and U.S. Territories will be shipped U.S. Priority Mail and require an additional $6.00 over our regular shipping and handling charges.

Shipping Within the U.S.

ShopAircast.com delivers to the United States, including Alaska and Hawaii, as well as to Puerto Rico, Guam, the U.S. Virgin Islands and APO/FPO addresses (for military personnel). Please note that deliveries to Alaska, Hawaii and U.S. Territories must be shipped U.S. Priority Mail, which requires an extra $6 on top of standard shipping and handling charges.

Shipping Outside the U.S.

At the present time we do not ship to other countries.

Medical Professionals or Clinics - Overnight or 2-Day Orders

In the event there is an order being placed by a medical professional or clinic that needs an item shipped overnight, we suggest that you call our toll free number at 1-800-553-6019 to check stock availability. If the item is in stock, the order must be placed by 2:00 EST to be shipped the same day. We do our best to be sure items are in stock but at times experience Out of Stock situations. If the item is Out of Stock and this is an emergency situation, we recommend calling DJO, Inc Customer Care directly at 800-336-6569.

Free Shipping Offers

* Free shipping offers do not apply to large or heavy items * ShopAircast.com special offers may not be combined with any other offer or previously placed orders * Shipping offers apply to Standard Shipping Only. Contiguous U.S. only * Oversized and expedited shipping still applies * One household only * Other restrictions may apply

Privacy & Security

Collection of Your Personal Information?

What information do you collect?
The information that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with other marketers to bring you offers of interest. If you prefer that we do not share your name and address with other marketers, please email us at optout@shopaircast.com.

Where do you collect the information?
There are three areas on our site where we collect the personal information:
- the Check Out page
- Email Promotion List.

What do you do with the information?
Once we have collected the above information, it is used to process orders, to communicate with you about your order, and to provide future notification to you of special offers or promotions. We also use it to improve our website. We may provide statistical information about buying patterns and traffic patterns to others, but this data does not include any personal information.

How and why do you use "Cookies"?
"Cookies" are a type of information that is stored on your hard drive via your web browser. The "cookies" that ShopAircast.com uses do not contain any personal data such as credit card information, passwords, or even your name or address. Cookies simply help us to identify your session on the site. They also help us maintain specific visit information about you without forcing you to register or to give personal information.

However, you should have the option of disabling "cookies" through your browser. This is a function of your computer, so the manner in which to turn the "cookies" off is quite individual and thus, cannot be addressed here. Please realize, if you choose to disable the "cookies" we will not be able to personalize your experience with us at ShopAircast.com nor can we guarantee a complete login, registration or shopping experience.

Receiving Email Promotions and Information From ShopAircast.com

We periodically send emails to our customers to help keep you informed of new products, features and/or special promotions. In every email that we distribute, we include instructions on how to remove [unsubscribe] your email address from the distribution list.

Secure Credit Card Transaction Processing

Our web site uses Secure Sockets Layer (SSL) encryption to transmit your credit card information from a secure web page to a secure application on our server. Once on our server, your credit card number is saved only long enough for us to process and approve the transaction. During the final stages of ordering online, you will see an unbroken key or locked padlock at the bottom of your browser window and https:// in the location window at the top of your browser. Both of these indicate that the page you are on is secured using SSL encryption to communicate with our secure web server. Because SSL encryption slows down a web site, it is only used in the final stage of ordering, before and after you enter your credit card information. You will not see these security indicators until you begin the checkout process and indicate that you prefer to order online with a credit card.

Acceptance of Privacy Policy Terms & Conditions

By using our web site, you consent to the collection and use of this information by ShopAircast.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of our policies.

Processing Returns/Exchanges

If you would like to return or exchange an item you ordered, please contact customer service at service@shopaircast.com:

If you return any item(s), please ship your items postage-paid, insured, with a tracking number. Allow 2-3 weeks for processing, once your item is received. A credit for the purchase amount will be issued to your credit card account, and a refund issued if you paid by check or money order. Unfortunately, we cannot refund shipping and handling charges or return postage.

If you exchange your item(s), , please return the item(s) using an insured and/or traceable service to the Returns Department address. Fill out the reverse side of your sales receipt explaining in detail what you are exchanging the item(s) for. Your exchange will be processed within 7-10 business days. If the exchange is due to an incorrect ordering procedure for the customer, the customer is responsible for shipping charges for the exchanged item. If the exchange is due to an incorrect ordering procedure by ShopAircast.com, there will be no shipping charge required.

Ordering

Search Tips

ShopAircast.com’s online shoppers have two ways to search the site.

QUICK SEARCH – Located at the top of every page, the Quick Search box allows you to search the entire site. Just enter a keyword, specific product name, brand name, item #, etc.

BROWSE BY CATEGORY – Our website is organized by categories and sub categories. You can easily find the items you are looking for by choosing the topic that fits best from our list of categories located on the left hand side of every page on the website.

How to Place an Order

Every product listed on our website has an "Add to Cart" button located on the product detail page. Click the button to have it added to your shopping cart and proceed directly to a list of all items in your shopping cart. You can choose to continue shopping, update the quantity of product you wish to order, or proceed to the checkout page where you can provide billing/shipping information and complete your purchase.

All taxes and shipping charges will be provided during checkout prior to purchase. For information on our shipping rates click here.

Backordered Items

ShopAircast.com strives to maintain high inventory levels to satisfy all customer orders. Sometimes, however, demand can exceed supply, and a product will be listed as “Backordered.” Backordered products will be shipped as soon as possible, and may go out separately from the rest of your order depending on the estimated arrival of new inventory.

If your order ships separately you will not be billed additional shipping and handling for this second shipment. Your credit card will not be charged for the backordered product or products until they have shipped.

Discounts and Promotions

ShopAircast.com will periodically offer special discounts and promotions to our loyal customers. To take advantage of these promotions simply enter the Coupon Code that accompanies the offer into your shopping cart or during checkout prior to payment. Some discounts will be shown immediately from your shopping cart and throughout the website and special discounts such as shipping promotions will be calculated during checkout prior to payment.

Check Order Status

Simply provide your account number or email address and billing zip code and we can track your order. Click here to check your order status now. Order statuses and shipments are typically updated within 24 hours.

Quantity & Team Discounts

Buy more! Save more! You can now save as much as 15% or more by ordering multiple quantities of the same product (this includes left or right and different sizes of the same product). This is a great way to save for those who are purchasing for teams or large groups. For larger quantities of the same product, please contact teamsales@shopaircast.com.

Military Discount

We support our US Military and are proud to offer a special 10% discount on any order by active military men and women. The military services that qualify are: Army, Air Force, Marines, Navy, Coast Guard and Reserves. Please call 800-553-6019 or email at militarysales@shopaircast.com for more information or to order.

Payment Methods

ShopAircast.com accepts Visa, MasterCard, American Express and Discover.
You can order items via the following methods:
Web site: http://www.ShopAircast.com Phone: 1-800-553-6019 Fax: 1-760-454-2496

We do not accept checks or cash when receiving orders placed by phone or on our Web site.

Secure Transactions

ShopAircast.com is a GeoTrust Secured site. All information sent to us is sent over a secure server where personal data is encrypted, protecting against disclosure to third parties.

ShopAircast.com takes online security very seriously. Our Web site uses Secure Sockets Layer (SSL) encryption to transmit your credit card information from a secure Web page to a secure application on our server.

Credit card numbers are securely encrypted and stored on our secure database servers until the order has been processed in our main data environment.

Sales Tax

ShopAircast.com charges U.S. shoppers sales tax in California only. All orders being billed from or shipped to California will be charged 8.75% sales tax.

Viewing Orders

You can view your past and current orders online using the "My Account" feature of our website. Simply click the "My Account" link on the top of any page of the website, enter your account number or email address and billing zip code. If you would like to update your personal account information such as billing address please contact customer service at 1-800-553-6019.

Security & Privacy

ShopAircast.com does not and will not disclose any personal information such as name, street address, email address, and purchase history to any third parties. We take personal privacy very seriously. Our website is also a GeoTrust Secured site meaning our orders are processed online using industry standard SSL encryption provided by the most trusted name in online security.

Cookies & How We Use Them

Cookies are small pieces of information stored on personal computers for tracking purposes. ShopAircast.com uses these cookies to track promotions/marketing campaigns as well as a unique ID used to track your visits to our site. Cookies can remain on a single computer, but are NEVER used to store sensitive customer information such as passwords, addresses, e-mail address, phone numbers, credit card information, etc.

Receive a Copy of Your Order

If you did not print order details upon placing your order, you can call our Customer Care Center at 1-800-553-6019 to receive a copy by e-mail. Your original order is always attached with the packing slip of your order and e-mail confirmations containing your entire order are emailed to the email address you provided at checkout. You can also view the status and information of your order by using the "My Account" link on the top of this page to access complete order history.